Shipping Policy — Gellies

Processing & Shipping Time

Gellies operates on an import-on-demand model — your plants are sourced and shipped fresh rather than pulled from pre-held inventory. Because of this, please allow 1–3 weeks from order date to delivery.

This timeline can vary depending on lab availability, customs processing, and shipping carrier conditions. We'll do our best to keep you updated if your order is trending toward the longer end of that window.

Order Cutoff & Cancellation

Gellies submits customer orders to our supplying lab in a weekly batch every Saturday. Once an order is included in that Saturday submission, it is locked in — at that point we've committed payment to the lab on your behalf and the order is in production.

• Before Saturday's cutoff: if you need to cancel or change an order placed earlier that week, contact us at info@gelliesclub.com as soon as possible and we'll do our best to accommodate it before the batch is submitted.
• After Saturday's cutoff: the order has been forwarded and paid for with the lab. Cancellation or resale of that order at this point is at our sole discretion.

We understand this is a firmer policy than many retailers, but because we import on demand rather than holding stock, our ability to source your plants depends on committing to the lab in advance.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Delays

Occasionally, import shipments face unexpected delays due to customs, carrier issues, or supply availability. If this happens with your order, we'll reach out directly rather than leave you guessing.

Questions

Email us anytime at info@gelliesclub.com if you want a status update on your order.