Refund & Return Policy — Gellies

At Gellies, we specialize in tissue culture plants shipped directly to you. Because our products are living, perishable goods, our policy is designed around live arrival — not general returns.

Order Cutoff & Cancellation

Gellies submits customer orders to our supplying lab in a weekly batch every Saturday. Once an order is included in that Saturday submission, it is locked in — at that point we've committed payment to the lab on your behalf and the order is in production.

• Before Saturday's cutoff: if you need to cancel or change an order placed earlier that week, contact us at info@gelliesclub.com as soon as possible and we'll do our best to accommodate it before the batch is submitted.
• After Saturday's cutoff: the order has been forwarded and paid for with the lab. Cancellation or resale of that order at this point is at our sole discretion.

We understand this is a firmer policy than many retailers, but because we import on demand rather than holding stock, our ability to source your plants depends on committing to the lab in advance.

Live Arrival Guarantee

We guarantee your plants will arrive alive and in good condition. If a plant arrives dead or damaged in transit:

• Contact us at info@gelliesclub.com within 24 hours of delivery
• Include clear photos of the plant and packaging showing the issue
• Claims submitted after 24 hours, or without photo documentation, cannot be honored — we're unable to verify condition at time of arrival without this

Once your claim is reviewed and approved, we'll offer a replacement or store credit, depending on plant availability and the specifics of your order.

No Returns on Live Plants

Due to the perishable nature of tissue culture plants, we do not accept returns for reasons other than DOA (dead on arrival) or shipping damage — this includes changed mind, sizing/appearance expectations, or buyer's remorse. All sales of live plants are final outside of the guarantee above.

Care After Delivery

Our guarantee covers condition at time of arrival only. Plant loss due to improper acclimation, environment, or care after delivery is not covered. We're happy to offer care guidance if you reach out — we'd rather help your plant thrive than process a claim.

How to File a Claim

Email info@gelliesclub.com with your order number, photos, and a brief description of the issue within 24 hours of delivery. We aim to respond within 48 hours.